FREQUENTLY ASKED QUESTIONS

What is the Citadel Canine Mission?

Our core mission is very specific: we arrange for the
training and subsequent delivery of PTSI and OSI (Operational Stress Injury) service dogs for
new military veterans, and first responders: Police, Fire, EMT, Nursing, Corrections and 9-1-1
personnel. These wonderful dogs are provided at no cost to the recipients. The current mix of
military veterans to first responders within our program is approximately 45 - 55.


Are you a charity?

Yes. Citadel Therapy Canine Society is incorporated in British Columbia as
a non-profit Society. We are also registered as a charitable organization by Canada Revenue
Agency (CRA registration number 81339 5480 RR 0001) and are therefore allowed to issue tax
deduction receipts for all donations.


Do you have any employees?

No. Citadel Canine is operated entirely by volunteers. We do
not have any salaried employees, or contract workers. We do pay several post-secondary
students for part time clerical support, and we pay for the costs to train and deliver service
dogs to recipients. This includes payments to qualified trainers. These trainers provide their
services at greatly reduced charge-out rates, and in some cases at no charge.


Where do our donation dollars go?

Because Citadel Canine does not have any regular
employee expenses, the majority of our funding is directed towards the costs associated with
training and delivering PTSI and OSI service dogs. These costs include adoption or rescue fees,
veterinary charges, boarding expenses, dog gear (vests, crates, etc.), and training expenses,
including travel costs to move dogs in training, and then connect them with candidates.


How can I make a donation?

Donations can be made utilizing the Canada Helps link on our
website, or donations can be made directly by mailing a cheque payable to: Citadel Canine
Society, at: 202 - 2476 York Ave, Vancouver, BC, V6K 1E2


Do you receive government funding?

At the present time, no regular funding is received from
government agencies, most notably Veterans Affairs Canada (VAC). All funding to support the
Citadel Canine mission comes from individuals, corporations, and veterans’ support groups.


Why don’t government agencies fund your program?

At the present time, VAC is studying the
impact of service dogs on new veterans dealing with PTSI issues. In addition, and VAC is
absolutely correct in this regard, there are no agreed upon national training and certification
standards for PTSI service dogs. The process of creating standards to certify service dogs
continues to be under review, and more definitive announcements related to this important
topic are expected toward the end of 2021.


Do you operate in our area?

At the present time (February 2021) Citadel Canine has a
network of qualified dog trainers in BC (6), Alberta (1), Saskatchewan (2), Manitoba (1), Ontario
(5), and Nova Scotia (3).

Does Citadel only employ rescue dogs?

At the beginning of our mission, we focused on
employing dogs rescued from shelters, as we got a “two’fer” in terms of doing good work.
However, as the success of our mission has grown, and the word about it has spread, we have
been approached by highly regarded dog breeders. As a result we have now had these animals
join our program as well. But we have not, nor will we ever, forget the countless wonderful
dogs sitting in animal rescue shelters that are desperately awaiting new homes ….they will
always be included at the very top of our “search list”.


I am a veteran: How do I get a service dog?

Citadel Canine welcomes inquiries from veterans,
and first responders (Police, Fire, EMT, Nursing, Corrections, and 9-1-1). We prefer that the
veterans are referred to us by OSISS, VAC, or DND therapeutic case managers. All candidates
also have to complete a confidential Data Sheet, review and sign off on an important “Check
List” document, and must be receiving counselling from a recognized case manager, and/or a
licensed health care professional. The counselor must be prepared to write a letter
recommending the inclusion of a service dog within the candidate’s overall therapy program.


IMPORTANT NOTE: Due to a tremendous surge in interest for service dogs within the new
veterans and first responder communities, Citadel Canine is very busy with pending files.  If
you are looking for a service dog, please hold off on making any new inquiries until we are
able to once again accept new applications. However, if you have a dog that you would like to
have assessed for admission into the service dog program, pls feel free to send an e-mail to:
“info@citadelcanine.com”


How large is the Citadel Canine program at this time?

Citadel Canine is one of Canada’s two
largest PTSI-OSI medical service dog providers. To date we have nearly 200 teams either
trained and/or paired, or in basic training. We are also Canada’s longest-running, mission-
specific PTSI-OSI medical service dog organization.


At this time, Citadel Canine Society has active PTSI-OSI training underway on Vancouver Island,
in the Lower Mainland, and the Okanangan Valley in BC. Training activity is now underway in
Calgary, Saskatoon, and Gimli, MB in the Prairies. In Ontario training activity is occurring in
Owen Sound, North Bay and Ottawa. Training is also underway in Halifax, and Greenwood in
Nova Scotia.


Revised: 02 March, 2021